Return & Exchange Policy

At flagship gadgets kenya, we strive to ensure your complete satisfaction with your purchase. Please review our comprehensive return policy below:

Return Eligibility

• We accept returns for defective products
• Products must be in new condition for products bought sealed
• Returns must be initiated within 3 days of purchase
• We also accept product exchanges

Return Process & Fees

• Returns are accepted in-store only
• All transactions will be processed in Kenyan Shillings (KES)
• There is NO restocking fee for any returns
• Returns are completely free of charge

Product Condition Requirements

• We only accept products that are new
• Products must be returned with all original packaging and accessories
• Opened or unsealed products are not eligible for return

Exchange Information

• Product exchanges are available
• Same condition requirements apply as for returns
• Exchanges must be processed within the 3-day window
• Exchanges can only be processed in-store

Refund Processing

• Refunds will be processed within 3 business days
• Refunds will be issued in the original payment method
• All refunds will be processed in KES
• No additional fees will be deducted from your refund

Additional Information

• You can find our complete return policy at: flagshipgadgetskenya.co.ke/return-exchange-policy
• For any questions about returns or exchanges, please visit our store
• Special holiday return window extensions may be available during certain times of the year
• Please note that all returns are subject to inspection and must comply with our stated conditions. We reserve the right to deny returns that don’t meet these requirements.

Contact Us

📧 Email: sales@flagshipgadgetskenya.co.ke
🌐 Website: https://flagshipgadgetskenya.co.ke